Frequently asked questions

How long will my order take to be made?

We aim to complete and where applicable deliver you order within 2 - 3 weeks of your order been placed this is due to the fact that all products are made to order. Some items are available for immediate collection or shipment however please take note of the delivery time as shown on the product description on each item. Once an order has been received we will contact you to advise on when your item(s) will be ready.

Is delivery included?

For all large items such as tables, benches and desks delivery and assembly are included free of charge within 30 minutes of CH7 5. For all deliveries of large items outside of this area then we can deliver at an additional charge or alternatively if its not feasable to deliver ourselves then we can arrange a courier. All small items can be collected or a courier can be arranged for an additional charge. Please contact us if you require a price for delivery.

Can I pay a deposit when I order and the rest on delivery?

Absoloutely! Unfortuantely we cant proceed with any order without a minimum 50% deposit to cover teh cost of the materials and to schedule time for your item to be made. If you wish to just pay a deposit in teh first instance then please contact us and we can provide you with a single use discount code or arrange a seperate payment via paypal.

Can you make me a bespoke item?

Of course we can... if you have an idea of what you are after then please contact us and we will be more than happy to help and discuss those ideas before providing a quote. Whether its a desk or table to fit a specific space or something a little out of the oridnary we would love to hear from you!

Are all products that you can offer listed on the website?

Unfortunately we are not able to list every variation of a product that is available so if there is something thats caught your eye but the dimensions dont quite meet your specifications or your looking for something a little different then please contact us. As each item is made to order we are more than happy to build to your specifications.

What do you mean by reclaimed boards?

All reclaimed scaffold boards that are used have failed inspection and are no longer fit to use on scaffolding. Its fair to say that the boards at this point in some cases have had a hard life! Every board we use is different and some boards that we have will have limited marks from their working life however others may have cut marks, nail holes, indentations and paint marks. Whilst all the boards are sanded and smoothed we take care not to remove the character so you may find the boards on your chosen product have some or all of the above. If this isnt for you then you may be better looking at other options for your furniture such as new timber or if you have specific requirements with regards to what you liek and dont like then please let us know at the point of order.

What colour will my boards be?

The finished colour of every board will be different as each scaffold board responds differently to the wax. We do have three colours of wax available which we consider to be light, medium and dark. Light - Golden Pine Medium - Medium Oak Dark - Antique Pine Antique pine is by far our favourite colour to work with as we feel this brings out the best of the character in the wood as the dark wax penetrates all the little nicks and marks and brings them to life. That being said we do understand that everyone has their own preferences and taste and therefore we kindly ask that you specify any preferences at checkout.

What are the differences between the finishes on the furniture legs/ feet?

Bare steel - The steel is left completely untreated with areas of the steel flatted back to a 'shiny' finish after the welding process when they are produced. Over time these legs will show some light signs of oxidisation on the surface if they are exposed to water but this adds to the charcter. Any oxidisation can easily be limited by a light wipe over with a little bit of wd40. Powder clear coated - A clear matt laquer is proffesionally applied to the steel to effectively give a protective layer. This does give a smoother more finished look than bare steel but still retains the same character. Powder coated black - Proffesionally spray painted in a black finish. Powder coating gives a long lasting, durable, quality finish.

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© 2021 by R.A.W CREATIONS

07949 973 711

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